Shipping & Returns
We are not responsible for lost packages. Insurance is available to add to any order and is recommended on any order you can't afford to lose.
Free shipping on order over $150
ORDER PROCESSING & SHIPPING
Please allow 1-2 business days of processing time and an additional 3-5 business days of transit time before your order arrives. During our busy seasons (i.e. holidays), please allow up to 3 business days of processing time. We make every effort to ship all orders as fast as possible but cannot guarantee orders will go out the same day.
Shipping is free for order(s) over $150. Any order(s) that are $150 or less (after promotional discount and coupon applied) will be charged a $12 shipping fee. If your order qualified for free shipping, but the returned item(s) result in the total order amount of $150 or less, your order no longer qualifies for the free shipping and you are responsible for paying a shipping fee of $12.
Order total must be a minimum of $35.00 (before tax and shipping fee) to checkout.
UNITED STATES ONLY
- Orders $150 or under will have shipping costs added at the published rates by either UPS or USPS excluding items that require an oversize box such as polish racks, cotton boxes, and other such items.
- Supply orders over $150 will be shipped free of charge within the continental 48 states.
- For shipping to Puerto Rico, Alaska, Virgin Islands & Hawaii, please contact us for the shipping quote. Shipping quotes are based on the size and weight of your shipment.
- Residential deliveries made by FedEx, UPS and USPS do not require a signature for delivery. You assume responsibility for all shipments to your residence if you are not available to receive it in person. Signature required service is available at an additional charge.
- We do not ship to hotels if the credit card or email address is registered at a location outside of the United States.
We do not ship outside of the Continental U.S.
Our shipping department makes every effort to ensure that your products arrive in good condition. Unfortunately, damage can occur during transit from our facility to your location.
Should your products be damaged during transit then you have 2 options:
- Accept delivery of the products, or
- Refuse the damaged products.
If you choose to accept delivery of damaged product(s) in exchange for a settlement, please do the following:
- Note any visible damage on the delivery receipt. Be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
- Take delivery of the products and sign the delivery receipt marking the box, "damaged." Add notes to the exception field about what products were damaged and what type of damage they sustained.
- Take pictures of the box(es) and damaged item(s). It is best to take several pictures from different angles and distances.
- Call us at 800-396-1060 to provide your information.
After that, we will send you additional instructions by email. We will work on your behalf with our shipping company to determine the monetary value of the damage. We will settle your claim within 30 business days and issue you a credit for the damages via check or credit card refund. Alternatively, we can provide replacement parts to you and an allowance for repairs. Replacement parts can take up to 12 weeks to ship from the manufacturer.
REFUSING DAMAGED PRODUCTS
If you choose to refuse the damaged products, please do the following:
- Note the damage on the delivery receipt in the presence of the driver. Be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
- TAKE DELIVERY of the UNDAMAGED products and sign the delivery receipt as damaged.
- REFUSE delivery of the product you believe will not function due to the damage that was incurred.
- Take pictures of the boxe(s) and damaged item(s). It is best to take several pictures from different angles and distances.
- Contact us at 800.396.1060 for final resolution.
We will contact the shipping company to verify that the damaged product is being returned to us. Once we have received the returned item, we will send a replacement product to you.
We'll gladly accept new or unused items purchased on dtknailsupply.com. Please read carefully our return policy below.
- Items must be placed within 14 days of shipment.
- All items must be in the original packaging and in good condition.
- You are responsible for the return shipping cost, unless the returned item(s) are defective, damaged during shipment, or incorrect.
- You are subject to payment of 10% restocking fee on all return(s), unless the returned item(s) are defective, damaged during shipment, or incorrect. (Refer to our Restocking Fee Policy for more information about the restocking fee)
- You should expect to receive your refund within four weeks of shipping your return. However, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank or credit card company to process our refund request (5 to 10 business days).
To return items purchased from DTK Nails Supply, you may bring the item(s) to our location in San Jose with your receipt. To return item(s) that were delivered by freight, please call us at 800-396-1060 or email us at email@example.com.
IMPORTANT: Please note that true colors may vary from the colors display online. Despite our best efforts to provide a universal color display, colors may not be exact.
Due to Kiara Sky Manufacture's Return Policy, Kiara Sky Dipping Powder is final sales and cannot be returned nor exchanged for any reasons. Note: Kiara Sky’s dipping powder jar does not have a seal liner.
The following items are non-returnable and non-exchangeable:
- Item(s) placed more than 14 days from the shipment date.
- Kiara Sky dip powder
- Nail polish, gel polish, gel, or used dip/acrylic powder and liquid
- Clearance items or discontinued items
- Items with broken seal liners
- Items that are subject to Manufacture's Return Policy or Warranty
- Items that have been damaged through customer use or abuse
ITEMS THAT ARE DEFECTIVE, DAMAGED DURING SHIPMENT, OR INCORRECT
If items are defective, damaged during shipment, or incorrect, please notify us via telephone at 800.396.1060 or email at firstname.lastname@example.org, within 3 days of shipment arrival. We determine the arrival date based on the tracking information provided by the shipping carrier. Upon our inspection of the returned item(s), if they are found to be defective, not the item(s) you ordered, or damaged during shipment, you will receive a store credit or an exchange for a replacement item(s). We will pay for any associated shipping charges, including the return and the resend shipping fees. You may choose to have a refund instead of store credit or replacement. However, you are responsible for the shipping cost of the original order placed if in the original order, (1) you received free shipping, and (2) the refund results in the final order amount of less than $150, a qualified amount for free shipping.
ITEMS THAT ARE INCORRECT
We will send you a return label for the incorrect item. Once the incorrect item is received by the shipping carrier, we will ship out your item.
DTK Nails Supply will accept exchanges of items purchased on dtknailsupply.com within 14 days of the shipment date. Customers are responsible for two-way shipping charges, including the return and new shipping fees, if reason(s) for exchange are NOT due to defect, damaging during shipment, or an error on our part. Please send the item(s) back to DTK Nails Supply Inc. at the following address: 757 E. Brokaw Rd., San Jose, CA 95112. Upon inspection, we will issue a credit towards your next-time purchase. If you have any questions, please call us first before sending the item(s) back to us.
We offer one (1) free gift for each qualified purchase based on the amount that you spend. If you spend a qualified amount for free gift ($100 or above), to receive the free gift, select and add your free gift to your shopping cart before paying at check out.
When you return an item from an order that received free gift, your order may no longer qualify for free gift, because the dollar amount has fallen below the qualified amount for free gift. To keep the free gift, you must spend more to meet the qualified amount for free gift.
- For example, your order of $110 qualifies for a free gift of "order above $100". If you return an item that costs $18, your order amount now becomes $92. Since your order is less than $100, it no longer qualifies for free gift. To keep the free gift, you must spend more than $8. If you choose not to spend more, the current cost of the free gift will be deducted from your refund.
PROMOTIONAL ITEMS & BUNDLES
DTK Nails Supply occasionally offers promotional items, free goods or discounts with a purchase a single item or product bundle of multiple items purchased together.
- When a promotional item is returned, the value of the promotional item is deducted from the refund amount. For instance, if you purchase SNS gelous color with the promotion of buying 10 get 1 free or buying 15 get 2 free, the total purchased value will be subtracted from the refund.
- When an item included as part of a promotional bundle is returned, the promotional value will be voided. For instance, if you received $90 in savings when you purchased both LED lamp and a set of six gel polish bottles, and you returned either one of the items, the $90 amount will be subtracted from your refund. If you want to keep the promotion, we offer an exchange for another item of the same dollar value as the returned item as chosen by you.
PROTECT YOUR PERSONAL DATA
Please remove all personal data, such as computer or wireless phone data, from any returned products. DTK Nails Supply is not responsible for any personal data left on or in a returned product. Call us at 800-396-1060 if you have any questions about removing information from your device.
DTK NAILS SUPPLY SOLE DISCRETION
DTK Nails Supply reserves the right to deny any return at its sole discretion. Additional exclusions may apply.
Thank you for choosing to purchase your beauty products from DTK Nails Supply.