Free Shipping For Orders Over $150call 1 800 396 1060

Shipping & Returns

Free shipping on order over $150

SHIPPING POLICY

ORDER PROCESSING & SHIPPING

Orders received prior to 12:00 PM EST (noon) will be processed that same day for shipping, regardless of your choice of the type of shipping (ground, next day, 2nd day, etc.). We make every effort to ship all orders as fast as possible but cannot guaruntee orders will go out the same day if received after that time.

SHIPPING CHARGES

In effort to provide our customers with the best prices and rates online, we have simplified our shipping charges.

MINIMUM ORDER

Order total for products must be minimum of $35.00 to checkout.

UNITED STATES ONLY

  • Supply orders under $150.00 will have shipping costs added at the published rates by either UPS or USPS (minimum order of $35.00) excluding items that require an oversize box such as: polish racks, cotton boxes, and other such items.
  • Supply orders over $150.00 will be shipped free of charge within the continental 48 states.
  • For shipping to Alaska, Hawaii, & Puerto Rico please contact us for the shipping quote. Shipping quotes are based on the size and weight of your shipment.
  • Residential deliveries made by FedEx, UPS and USPS do not require a signatire for delivery. You assume responsibility for all shipments to your residence if you are not at home to receive in person. Signature required service is available at an additional charge.
  • We do not ship to hotels if the credit card or email address is registered out of the United States.

INTERNATIONAL SHIPPING

We do not ship outside of the Continental U.S.

SHIPPING DAMAGE

Our shipping department makes every effort to ensure that your products arrive in good condition. Unfortunately, damage can occur in transit from our facility to your location.

Should your products be damaged during transit then you have 2 options:

  • Accept delivery of the products or
  • Refuse the damaged products.

ACCEPTING DELIVERY

If you choose to accept delivery of damaged product(s) in exchange for a settlement, please do the following:

  • Note any visible damage on the delivery receipt. Be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
  • Take delivery of the products and sign the delivery receipt marking the box, "damaged." Add notes to the exception field about what products were damaged and what type of damage they sustained.
  • Take pictures of the boxes. It is best to have several from different angles and distances.
  • Call us at 408-982-5139 to provide your information.
  • We will send you additional instructions by email.
  • We will work on your behalf with our shipping company to determine the monetary value of the damage.
  • We will settle your claim within 30 business days and issue you a credit for the damages via check or credit card refund. Alternatively we can provide replacement parts to you and an allowance for repairs. Replacement parts can take up to 12 weeks to ship from the manufacturer.

REFUSE DAMAGED PRODUCTS

If you choose to refuse the damaged products, please do the following:

  • Note the damage on the delivery receipt in the presence of the driver. Be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
  • TAKE DELIVERY of the UNDAMAGED products and sign the delivery receipt as damaged.
  • REFUSE delivery of the product you believe will not function due to the damage that was incurred.
  • Take pictures of the boxes. It is best to have several from different angles and distances.
  • Contact our Customer Service department at 18003961060 for final resolution.
  • We will contact the shipping company to verify that the damaged product is being returned to us. Once we have received the return item, we will send a replacement product to you.


RETURN POLICY

DTK Nail Supply understands that returning products is a part of doing business on the internet. Below please read carefully our simple and easy process. If you are not satisfied with your purchase, we will gladly help you to return your product, when it falls within the guidelines below.

To return items purchased from DTK Nail Supply, you may either bring the item to our retail location with your receipt and our customer service representatives will be happy to help you, or you can follow the instructions below. Exception: To return items that were delivered by freight please call 408-982-5139

IMPORTANT: Please note that true colours may vary from the colour display online.Despite our best efforts to provide a universal colour display, colours may not be as exact.

RETURN GUIDELINES

  • Items must within 30 days of shipment.
  • All items must be in the original packaging, and in good condition.
  • Upon inspection, the item has to be in resalable condition.
  • We”ll also pay the return shipping cost if the return is a result of our error ( you received an incorrect or defective item, etc..).
  • You should expect to receive your refund within four weeks of giving your package to return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return frm the shipper ( 5 to 10 business days ), the time it takes us to process your return once we receive it ( 3 to 5 business days), and the time it takes your bank to process our refund request ( 5 to 10 business days).

NON-RETURNABLE ITEMS

Some items are not able to be returned including:

Clearance items or discontinued items

  • Items with broken product seals.
  • Items that are subject to Manufacture's Return Policy or Warranty.
  • Items that have been damaged through customer use or abused.
  • Custom order or drop ship special order items which include all pedicure spas and furniture.
  • Nail polish, gel polish, gel, electric files, implements, drill bits or used acrylic and liquid.

ITEMS THAT ARE DEFECTIVE, DAMAGED IN SHIPPING, OR INCORRECT

If you return an item that is defective, is not the item you ordered, or was damaged in shipping, you will receive a credit. You may then choose to purchase a replacement item in the store or online.

EXCHANGES

DTK Nail Supply will except exchanges to items purchased online. Please send the item back to address below. Upon inspection, we will issue a credit towards a purchase of your next item. Customer is subject to any associated shipping charges.

PROMOTIONAL ITEMS & BUNDLES

DTK Nail Supply occasionally offers promotional items, free goods or discounts with a purchase a single item or product bundle of multiple items purchased together.

  • When a promotional item is returned, the value of the promotional item is deducted from the refund amount. For instance, if you purchase a SNS gelous colors and buy 10 get 1 free or buy 15 get 2 free , the total value would be subtracted from the refund.
  • When an item included as part of a promotional bundle is returned, the bundled discount is void and the value of the bundled discount will be applied to the refund. This occasionally results in additional funds being owed to DTK Nail Supply. For instance, if you receive $90. in savings when you purchase an LED lamp and 6 gel polish together and you return either item, the $90. amount will be subtracted from your refund.

Thank you for choosing to purchase your beauty products from DTK Nail Supply.

FREE SHIPPING FOR ORDERS OVER $200

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