Free Shipping For Orders Over $150call 1 800 396 1060

Shipping & Returns

Free shipping on order over $150

SHIPPING POLICY

ORDER PROCESSING & SHIPPING

Please allow 1-2 business days of processing time and an additional 3-5 business days of transit time before your order arrives. During our busy seasons (i.e. holidays), please allow up to 3 business days of processing time.


SHIPPING CHARGES

Shipping is free for order(s) over $150. Any order(s) that are $150 or less (after promotional discount and coupon applied) will be charged a $12 shipping fee.


If your order qualified for free shipping, but the return item(s) result in the total order amount of $150 or less, your order no longer qualifies for the free shipping and you are responsible for paying a shipping fee of $12.


Refer to "Items that are Defective, Damaged During Shipping, or Incorrect" on this page below for more information about shipping charges associated with returned item(s) that are defective, damaged during shipping, or incorrect.


MINIMUM ORDER

Order total must be a minimum of $35.00 to checkout.


UNITED STATES ONLY

  • Orders $150 or under will have shipping costs added at the published rates by either UPS or USPS (minimum order of $35.00) excluding items that require an oversize box such as polish racks, cotton boxes, and other such items.
  • Supply orders over $150.00 will be shipped free of charge within the continental 48 states.
  • For shipping to Alaska, Hawaii, & Puerto Rico, please contact us for the shipping quote. Shipping quotes are based on the size and weight of your shipment.
  • Residential deliveries made by FedEx, UPS and USPS do not require a signature for delivery. You assume responsibility for all shipments to your residence if you are not available to receive in person. Signature required service is available at an additional charge.
  • We do not ship to hotels if the credit card or email address is registered at location outside of the United States.

INTERNATIONAL SHIPPING

We do not ship outside of the Continental U.S.


SHIPPING DAMAGE

Our shipping department makes every effort to ensure that your products arrive in good condition. Unfortunately, damage can occur during transit from our facility to your location.


Should your products be damaged during transit then you have 2 options:

  • Accept delivery of the products or
  • Refuse the damaged products.

ACCEPTING DELIVERY

If you choose to accept delivery of damaged product(s) in exchange for a settlement, please do the following:

  • Note any visible damage on the delivery receipt. Be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
  • Take delivery of the products and sign the delivery receipt marking the box, "damaged." Add notes to the exception field about what products were damaged and what type of damage they sustained.
  • Take pictures of the boxes. It is best to have several from different angles and distances.
  • Call us at 408-982-5139 to provide your information.

After that, we will send you additional instructions by email. We will work on your behalf with our shipping company to determine the monetary value of the damage. We will settle your claim within 30 business days and issue you a credit for the damages via check or credit card refund. Alternatively, we can provide replacement parts to you and an allowance for repairs. Replacement parts can take up to 12 weeks to ship from the manufacturer.


REFUSING DAMAGED PRODUCTS

If you choose to refuse the damaged products, please do the following:

  • Note the damage on the delivery receipt in the presence of the driver. Be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
  • TAKE DELIVERY of the UNDAMAGED products and sign the delivery receipt as damaged.
  • REFUSE delivery of the product you believe will not function due to the damage that was incurred.
  • Take pictures of the boxes. It is best to have several from different angles and distances.
  • Contact our Customer Service department at 800.396.1060 for final resolution.

We will contact the shipping company to verify that the damaged product is being returned to us. Once we have received the returned item, we will send a replacement product to you.


RETURN POLICY

Please read carefully our return policy below.


RETURN GUIDELINES

  • Items must be placed within 14 days of shipment.
  • All items must be in the original packaging and in good condition.
  • Upon inspection, the item has to be in re-salable condition.
  • You are responsible for the return shipping cost, unless the return item(s) are defective, damaged during shipping, or incorrect.
  • You are subject to payment of 10% restocking fee, unless the return item(s) are defective, damaged during shipping, or incorrect. (Refer to our Restocking Fee Policy for more information)
  • You should expect to receive your refund within four weeks of shipping your return. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

To return items purchased from DTK Nail Supply, you may bring the item(s) to our location in San Jose with your receipt. To returned item(s) that were delivered by freight, please call 408-982-5139


IMPORTANT: Please note that true colors may vary from the colors display online. Despite our best efforts to provide a universal color display, colors may not be as exact.


NON-RETURNABLE ITEMS

Some items that are not returnable include:

  • Item(s) placed more than 14 days from the shipment date.
  • Clearance items or discontinued items.
  • Items with broken product seals.
  • Items that are subject to Manufacture's Return Policy or Warranty.
  • Items that have been damaged through customer use or abuse.
  • Nail polish, gel polish, gel, electric files, implements, drill bits or used acrylic and liquid.

ITEMS THAT ARE DEFECTIVE, DAMAGED IN SHIPPING, OR INCORRECT

If items are defective, damaged during shipping, or incorrect, please notify us via telephone at 800.396.1060 or email at info@dtknailsupply.com, within 14 days of shipment. Upon our inspection of the returned item(s), if they are found to be defective, not the item(s) you ordered, or damaged during shipping, you will receive a store credit or an exchange for a replacement item(s). We will pay for any associated shipping charges, including the return and the resend shipping fees. You may choose to have a refund instead of store credit or replacement. However, you are responsible for the shipping cost of the original order placed if in the original order, (1) you received free shipping, and (2) the refund results in the final order amount of less than $150, a qualified amount for free shipping.


EXCHANGES

DTK Nail Supply will accept exchanges of items purchased online within 14 days from the shipment date. Customer is subject to any associated shipping charges, including return shipping and new shipping fees, if reason(s) for exchange are NOT due to defection, damaging during shipping, or an error on our part (see Restocking Fee Policy for more information). Please send the item(s) back to DTK Nail Supply Inc. at the following address: 757 E. Brokaw Rd., San Jose, CA 95112. Upon inspection, we will issue a credit towards a purchase of your next item. If you have any questions, please call us first before sending the item(s) back to us.


FREE GIFTS

We offer one (1) free gift for each qualified purchase based on the amount that you spend. If you spend a qualified amount for free gift ($100 or above), to receive the free gift, select and add your free gift to your shopping cart before paying at check out.


When you return an item from an order that received free gift, your order may no longer qualify for free gift, because the dollar amount has fallen below the qualified amount for free gift. To keep the free gift, you must spend more to meet the qualified amount for free gift.

  • For example, your order of $110 qualifies for a free gift of order above $100. If you return an item that costs $18, your order amount now becomes $92. Since your order is less than $100, it no longer qualifies for free gift. To keep the free gift, you must spend more than $8. If you choose not to spend more, the free gift cost will be deducted from your refund.

PROMOTIONAL ITEMS & BUNDLES

DTK Nail Supply occasionally offers promotional items, free goods or discounts with a purchase a single item or product bundle of multiple items purchased together.

  • When a promotional item is returned, the value of the promotional item is deducted from the refund amount. For instance, if you purchase SNS gelous color with the promotion of buying 10 get 1 free or buying 15 get 2 free, the total purchased value will be subtracted from the refund.
  • When an item included as part of a promotional bundle is returned, the promotional value will be voided. For instance, if you received $90 in savings when you purchased both LED lamp and a set of six gel polish bottles, and you returned either one of the items, the $90 amount will be subtracted from your refund. If you want to keep the promotion, we offer an exchange for another item of the same dollar value as the returned item as chosen by you.

Thank you for choosing to purchase your beauty products from DTK Nail Supply.

FREE SHIPPING FOR ORDERS OVER $200

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