Orders
You can place an order through the following platforms:
Website: https://dtknailsupply.com/
Hotline: 1.800.396.1060
Email: info@DTKNailSupply.com
Livechat
Yes. You can find all the current discounts at the following link:
https://dtknailsupply.com/deals
All discounts are automatically applied when you check out, so you do not need any discount codes.
If you are interested in buying in bulk, you can call us at our Hotline: 1.800.396.1060
You can get your order confirmation by contacting us at the following platforms:
Livechat
Email: info@DTKNailSupply.com
Hotline: 1.800.396.1060
Yes. You can cancel your order for a full refund BEFORE your order is shipped. You can quickly notify us through the following platforms:
Livechat
Email: info@DTKNailSupply.com
Hotline: 1.800.396.1060
The minimum order amount is $35 (before shipping fee and tax)
We'll gladly accept new or unused items purchased on DTKNailSupply.com. There are some exceptions, so please read carefully our return policy at this link.
Due to Kiara Sky Manufacturer's Return Policy, Kiara Sky Dipping Powder is final sales and cannot be returned or exchanged for any reasons.
Note: Kiara Sky’s dipping powder jar does not have a seal liner.
Clearance items are Final Sale, so we cannot accept return/exchange for them.
The restocking fee is 10% on the total amount of an order. Restocking Fee would subject to the following types of Return Request:
Buyers change mind, buyer remorse, or price difference.
Buyers return item(s) due to reason(s) other than defective, damaged during shipping, or incorrect item(s).
Buyers refuse delivery due to reason(s) other than damage during shipping.
Buyers return item(s) to the seller, but the returned item(s) are different from what were originally ordered by the buyers
Click here for more information
It will depend on when we receive a new shipment from the manufacturer. However, we will ensure that your waiting time is not too long. Otherwise, we will notify you and a refund will be issued.
One of the most common reasons is that your order is below the minimum of $35 (before tax and shipping fee).
If this is not your case, please notify us through the following platforms:
Livechat
Email: info@DTKNailSupply.com
Hotline: 1.800.396.1060
It might happen when your order does not reach the minimum of $35 (before tax and shipping fee)
If this is not your case, please notify us through the following platforms:
Livechat
Email: info@DTKNailSupply.com
Hotline: 1.800.396.1060
Please make sure you click to the words “YOUR CART” instead of just the cart icon
We already offer the best prices on our website. However, just in case you have any questions about your order or Free gift, please feel free to contact us through the following platforms:
Livechat
Email: info@DTKNailSupply.com
Hotline: 1.800.396.1060
No, we don’t
No. Your order just needs to reach the minimum purchase of $35.
PAYMENT
We accept Visa, MasterCard, Discover, American Express, and PayPal.
Unfortunately, we do not accept money orders or prepaid credit cards.
It means that some information that you put in is incorrect. Please make sure you type in all correct Credit Card Numbers, expiration date, CVV code and Billing Address.
Yes. You can contact us to get a quote for express or overnight shipping through the following platforms:
Livechat
Email: info@DTKNailSupply.com
Hotline: 1.800.396.1060
Yes. To update your shipping address or other informations, please contact us through the following platforms:
Livechat
Email: info@DTKNailSupply.com
Hotline: 1.800.396.1060
Our warehouse is located in California, U.S.
SHIPPING
We aim to process your orders within 1-2 business days and have them delivered within 3-5 business days after the shipping date.
However, during our business seasons (i.e. holidays), the processing time may take up to 3 business days.
Yes.We offer FREE shipping for orders over $100.
**For shipping to Puerto Rico, Alaska, Virgin Islands & Hawaii, please contact us for the shipping quote. Shipping quotes are based on the size and weight of your shipment.
You can change your shipping address by contacting us through the following platforms:
Email: info@DTKNailSupply.com
Hotline: 1.800.396.1060
Please make sure that you contact us right away to prevent the situation that your order is already shipped out to the incorrect address.
It usually takes 1-2 business days for processing your order, and 3-5 business days for shipping your order.
Once your order is shipped, you will receive an email with a tracking number from us.
Please check your junk mail as well since it might happen sometimes.
Or you can also use our Livechat to get a quick update on your order.
Yes. Once your order is shipped, you will receive an email with a tracking number from us.
Please check your junk mail as well since it might happen sometimes.
For shipping to Puerto Rico, Alaska, Virgin Islands & Hawaii, please contact us for the shipping quote. Shipping quotes are based on the size and weight of your shipment.
Unfortunately, we cannot ship to Canada, UK, or Dubai at this moment.
RECEIVED ORDER
1. Take pictures of all the damaged items
2. Email them to us at info@DTKNailSupply.com
3. Include your order number and the damaged items’ color codes and quantity
Once we receive your email, we will send you a claim receipt and look into resolving your case as soon as possible.
Please send us an email to info@DTKNailSupply.com to notify us about your issue.
Please include your order number as well as your missing items in your email to help speed up the process.
Once we receive your email, we will send you a claim receipt and look into resolving your case as soon as possible.
Please send us an email to info@DTKNailSupply.com to notify us about your issue.
Please include your order number as well as your incorrect items in your email to help speed up the process.
Once we receive your email, we will send you a claim receipt and look into resolving your case as soon as possible.
The following items are non-returnable and non-exchangeable:
Item(s) placed more than 14 days from the shipment date.
Kiara Sky dip powder
Nail polish, gel polish, gel, or used dip/acrylic powder and liquid
Clearance items or discontinued items
Items with broken seal liners
Items that are subject to Manufacture's Return Policy or Warranty
Items that have been damaged through customer use or abuse
ACCOUNT
Please double-check if your email and password are entered correctly.
Please make sure that you have already activated your account after signing up.
If you still have trouble signing in, please contact us through our Livechat or email at info@DTKNailSupply.com
It’s still under development.
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PRODUCTS
They are both from the same company DND.
DND line includes only Gel and Lacquer; this line offers more glitter colors than the DC line.
DC line includes Dipping powder, Gel and Lacquer. The size of DC bottles is 20% bigger than the DND.
SNS Gelous Base is recommended to use on natural nails because the liquid is thinner.
SNS Gel Base is recommended to use on nail tips because the liquid is thicker.
LED us still a UV light, just a different wavelength
UV is strong enough to cure gels formulated for an LED lamp but LED is not strong enough to cure gels formulated for a UV lamp.
LED light’s curing time is faster than UV light, so it equals less time one is exposed to harmful radiation.
It will depend on when we receive a new shipment from the manufacturer. If you want to check on any items, please feel free to contact us through
Livechat
Email: info@DTKNailSupply.com
Hotline: 1.800.396.1060
SNS SenShine Liquid is a new revolution - a complete system of bases and sealers exclusively designed for people and nail technicians with highly sensitive skin and eyes. Even Healthier Ingredients, Even Less Odor, and Even Easier on the Skin & Eyes