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FAQ
Rewards Program Overview
What is the DTK Reward Points Program?
What is the DTK Reward Points Program?
We’re thrilled to thank you with our exclusive rewards program! When you create an account, you’ll start earning points for different activities—like making purchases or referring friends.
Redeem your points for discounts on future orders—the more you earn, the more you save!
Who can join?
Who can join?
Everyone who creates an account is automatically enrolled in the rewards program.
Do points expire?
Do points expire?
Any points that remain unused after one year will automatically expire.
Earning Points
How do I earn DTK Reward Points?
How do I earn DTK Reward Points?
Earn 1 point for every $1 spent on qualifying products, before tax and shipping.
Which purchases count for points?
Which purchases count for points?
Regular product purchases qualify. Gift cards, shipping, and some promotional items may not earn points.
When are points added to my account?
When are points added to my account?
Points are credited automatically after your purchase is processed.
Do I need a DTK account to earn points?
Do I need a DTK account to earn points?
Yes, you must create and log in to a DTK account for points to be tracked and credited.
Can I earn points on sale or discounted items?
Can I earn points on sale or discounted items?
Sale and discounted products usually qualify, unless otherwise noted in the offer terms.
Is there a limit to points I can earn?
Is there a limit to points I can earn?
No set maximum; earn and redeem as often as you shop and qualify!
Points Management
How are points calculated and credited?
How are points calculated and credited?
Points are typically earned based on the final amount paid after discounts (before shipping/tax)
How can I check my points balance?
How can I check my points balance?
Log in to your account dashboard to view your current points and progress toward rewards
When do points appear in my account?
When do points appear in my account?
Points are credited automatically after your purchase is processed.
What happens if I return items?
What happens if I return items?
Returned items will have the associated points removed from your balance.
My points are missing or incorrect—what should I do?
My points are missing or incorrect—what should I do?
Contact DTK customer service for review and assistance if your balance seems off.
Redeeming Rewards
How do I redeem points?
How do I redeem points?
Once you reach a tier, a reward prompt will appear—just select your preferred gift option during checkout.
What rewards are available?
What rewards are available?
Available rewards may vary based on current promotions. You can view your rewards anytime on your account page.
Can I choose my reward?
Can I choose my reward?
Yes, you can redeem any rewards that match your available points balance.